This store customer service is so poor. Maybe I should have delt with a chad because it seems as though everyone had good customer service with him. The sales person I had was not knowledgeable at all. She sold me a table with four chair at 313.00 and a couple more items. I placed the items on layaway till me and my boyfriend was going back to purchase it. So we went back up there to get it the next day it went up to 1000.00. Remind you I placed it on layaway. Where they do that at? I recommend nobody to shop at grands nor Ashley. I am better off going to Haynes where I have a account at at least I have better customer service.
However, the actual delivery of the furniture we ordered took longer than we had hoped. It seems they don’t keep the furniture in local warehouses, and their logistics system apparently leaves a lot to be desired.
I walked in and was happy to not be followed or asked 50 times about what I was looking for. I really appreciated the ability to look around. I was greeted a few times and the promotions were explained. Once I had made a decision on what I wanted to purchase, Mary Johnson assisted me. She was very kind, polite, and professional. I was impressed with everyone’s customer service and the variety in the showroom.
Chad was very helpful with our visit. We were searching for a pit group for our home. Chad explained the materials used in the making of the pit group, explained the unique features of the cushions and covers. We walked through the store to look at various models and when we had questions, he was right there to provide answers. He told us about store discount that we were eligible for. We also took a sleep test with Chad. Great customer service!
I was very pleased shopping at the Newport News Ashley Home store today. I regret that I cannot remember the name of the manager (gentleman) that helped me when I walked in with a new account, but no card (it hasn't made it to me yet but I wanted to take advantage of the holiday sales) My sale rep was Andrea Fitzgerald. Andrea, was extremely friendly, and patient. Andrea was comfortable, happy friendly and helpful. She never tired of my questions and made sure I understood everything about my purchase, This was, by far, the best experience I have had in furniture shopping.
Our salesperson, Ryan, was very helpful and followed through repeatedly trying to expedite our delivery. She will be THE reason we would think about returning to Ashley furniture in Newport News. It was her, and not the company that made our buying experience what it was. 5 stars for Ryan and 3 for Ashley.
Very nice, knowledgeable and friendly staff. Very relaxed atmosphere. Not the usual high pressure sales tactics I’ve experienced in other furniture stores. Nice selection of quality furniture at reasonable prices.
Ashley Homestore is a US Furniture Store based in Newport News, Virginia. Ashley Homestore is located at 11971 Jefferson Ave, Newport News, VA 23606, USA.
Please contact with Ashley Homestore using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ashley Homestore opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Newport News