Upon arriving there was no parking available to customers...it was full. I took an empty parking spot that I knew was meant for their trailers or what not only to be met with an employee yelling at me across the parking lot. It's not like I was planning on leaving it there very long! And guess what? It was still empty when I exited the building. I moved my car into a non-existent parking spot near the other customers. Surprised I didn't get yelled at again by the parking police. We went inside, when it was my turn she had no record of us picking anything up at that location. I found her to be a little rude and short with us. I pulled up my email confirmation and read it to her that said I was picking up at the J Clyde address. No apologies or anything, just said she didn't have the truck and to go to another uhaul of which she provided the address. Fortunately, that uhaul was much more pleasant all around. It was off of Warwick Blvd. If I ever need a uhaul again, I'll be sure to avoid the j. Clyde location.
Fast and prompt service. Had a discrepancy, and they were open to correct it
I called after talking to another location in the Newport News area, who scheduled me for a trailer hitch install, then called and said that they did not have a mechanic to install a hitch after noon. So when I called this place, o talked with the actual hitch mechanic that stated he could install a hitch at any time of the day. So today this place calls me and says that they do not have a hitch mechanic after noon either. That they could do it in the morning, after I had already told them that I work in Chesapeake and could not drop off my car or wait there for 2 hours. The lady on the phone, Nina asked with an attitude "what do you want me to do then?" I told her that her mechanic said he could do it anytime that would be convenient for me after work, and she said well that's not the case. Here's not the case, this is the second Uhaul to do this, so never never gonna bother thus company again.
Rented a trailer that was too small. Went on line and reserved next larger size. Arrived next morning swapped it out and they just updated my contract no hassles no extra charge except for difference in trailer size. Can't be more fair.
The employees were friendly and knowledgable of the business. It did put a damper that there were no 20 foot trucks available. So I utilized a 17 foot truck. It was also a bit of an inconvenience for me to take the truck back to the store i got it from instead a store closer to where i moved to due to a significant decrease in how much I was to pay.
U Haul At Deer Park is a US Moving Company based in Newport News, Virginia. U Haul At Deer Park is located at 609 J Clyde Morris Blvd, Newport News, VA 23601, USA.
Please contact with U Haul At Deer Park using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find U Haul At Deer Park opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Moving Company in Newport News