The emergency room has serious issues with basic triage. Took my wife in with severe abdominal pain that turned out to be a life threatening condition. Everyone from the reception area to nurses and doctors were callous and uncaring. My wife sat in a room crying in agony for hours while staff members sat outside laughing and joking. Pressing the nurse call button was useless; I had to roam the hallway desperately asking anyone for help. All had the same response: "I will let them know". Meanwhile, I could hear doctors attending to patients with minor issues like bronchitis and knee pain. After a CT, the doctor came in, mumbled some medical term, and left the room. The nurse couldn't tell us anything. Thankfully, after seven hours of waiting in pain, my wife was transported from this horrible place to a first class facility--VCU Medical Center ER. I deeply regret not video recording the whole experience to show the hospital administration.
I had a nasty injury this past summer, and I received very limited PT assistance at the therapist's office. BUT I was billed twice for a single visit based on the way they coded their information into the system. I receive far better quality of care at my new physical therapist's office, and the level of genuine concern is much higher and authentic with my new PT.
Dissatisfied. On the outside looking in, Riverside cares less about their quality of care and more about whether or not their bills are getting paid. My office visits with the doctors were very short, but my wait times in the lobby were very long. The information I received when I asked questions was limited. The doctors were always more concerned with staying on "schedule" then working with me at the time of my visits.
Don't let the negative reviews based on bad ER wait times deter you; this is an excellent hospital with great staff. Yes the ER does have significant wait times if you are not in an ongoing emergency, but this is due to the overcrowding of ERs and is a national problem. If you want to be seen for a minor problem quickly, go to an urgent care and pay the small fee. If you are truly in an emergency or need major care, RIverside is by far the best hospital in the region.
Went to an urgent care this evening for abdominal pain. Dr there did blood work which came back with elevated white count so sent us to ER. We came to Riverside-Where we sat for over 2.5 hours after initial triage. when they finally called at the 2.5 hour mark, it was not to go back, nope, just to draw blood. could have drawn blood when first arrived!
Riverside seems to have way more people on staff in their billing, accounting, and collections department than they do in their clinical departments.
completely down the tubes. there was a day when riverside was the best choice, not so much any more.
When we finally got taken back , things moved more quickly. The real issue is to get any communication from the triage staff. I saw a fellow patient get up and ask about the wait and get told with zero compassion that she would get seen when they had room.
Don't visit Riverside unless you want to recover slow and pay bills forever.
Another disturbing thing I saw was a family come running in and asking about a loved one who was supposed to have come by ambulance. the desk staff took their time looking it up, and then very casually told the family they didn't have any information on them. The family was in great distress and the staff made no effort at all to comfort them, to get any further information for them, or to aid them in any way.
The wait time is too long. Especially when there was only three people waiting to be seen. Only other issue I had is when they sent two men (one of them was a student) in to do a EKG on me. I'm sitting there in a robe and underwear. Why would I want two men looking at my naked body? Even the student looked uncomfortable. So I quickly requested a woman and she came in and seemed irritated that she had to do it.
When we got called back for the blood work, I expressed that if there are major things going on in the back (ambulance arrivals etc) it would go a long way to simply communicate this to the walk-in patients. Let people know, "hey, there are major things going on. We are happy to see you and serve you, but the wait just got much longer." Communicate with people and let them make informed decisions about whether to stay or go, wait or seek care elsewhere.
Basically, the back of the ER was fine, but the front is a hot mess.
Riverside Regional Medical Center is a US Hospital based in Newport News, Virginia. Riverside Regional Medical Center is located at 500 J Clyde Morris Blvd, Newport News, VA 23601, USA.
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