Regards
It's a great place to get your car worked on. If you need towing, we do that too!
When I was tak my car, one of my tire was punctured with nail inside in their garage, I told the gentleman and show it, he said take it to whom you purchased tire from. So I took my car and paid $26 to fix my tire.
Basically this is a criminal enterprise. They mark cars, then steal parking passes out of them so they can tow them. When confronted, they say then call the cops knowing that there is no way to prove it. Any city, neighborhood, or business should consider other options before contracting with these people. They should not be allowed to operate in this city and the people there should be in prison. Multiple residents of my community have reported stolen items and PARTS that have been removed from their vehicle. There is no more vile and insidious of an institution that takes advantage of those who have little and exploits their circumstance.
Worst service you could imagine. After picking up a motorcycle that had been in an accident. We had noticed parts were missing. These parts were not broken in the accident nor were the easily removable pieces off the bike. When we question about them the guy in the office immediately said they did not come on the bike when it was towed there, even though we had police photos proving otherwise. We asked to talk to the tow truck driver as well. Who was conveniently not there. After getting police involvement. They went back to Thorntons and retrieved the pieces that had been removed from the bike to be sold. Terribly shady place. Terrible customer service. Will be following up with police for follow up into an investigation on how many people that are doing this to.
I've been a customer since 2010 and until recently the service was good enough to get you out of a jam quick. The costumer service sucks! they act like they're doing you a favor by letting you come into their business. Nothing comes before lunch breaks or closing time, they don't want to come get you after hours and refer you to other towing companies that are more expensive. For the simplest jobs and state inspections, they'll have you wait for hours before they start work without giving a call to let you know about a delay. They've dropped the ball too many times. It's a shame. IMHO I don't think they want to work and or have the manpower. either way I'll never use or refer them again! Don't waste your time
A few weeks before, I dropped my car for front brakes repair. I was told by other mechanic that the brakes noise is becuase of routers. I explained this to the gentleman and he said, it's pads not routers. They charged me about $230. When I left, the problem of noise was still there. I was waiting that the new pads might need to be getting adjusted with the routers, but the problem was still there. Today I dropped the car and said to check the front brakes along the oil change. They told me that routers need to be changed. And they will charge me $100 only for labor additional to the parts. I said, the last time I dropped the car you could properly deignuse and changed the routers, instead you replaced the pads. Now since the labor cost was in warranty so why you change me for labor cost. He said we recommend to replace the routers and we will charge you for the labor cost otherwise the pads could be damaged by the routers and we will not cover it under the parts warranty.
It was just a fun with them today not a business. I will never take my car there again.
Thornton S Auto Repair Inc is a US Car Repair based in Newport News, Virginia. Thornton S Auto Repair Inc is located at 11240 Jefferson Ave, Newport News, VA 23601, USA.
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