Would not recommend these people as being honest any more.
Awesome service!! Friendly, quick & easy :)
The total time to replace was 55 minutes however when presented with the bill I was charged for 2.5 hours labor, when I stated this was excessive I was told this was "the book price and all the repair shops do this", I questioned the book and discovered it was Mitchell's book of averaging, now upon getting the book from the library the first page states that costs involved are not to be taken as mirroring true average costs for differing parts of the country have differing evaluated costs, on page three of the book there is a paragraph which states "costs reflect, diagnosis, sourcing, handling, shop time involved, and parts management, all of which I had handled, all I asked was that the parts be installed.
Fuel filter to be replaced,
Im sorry i dont know his name.
I was skeptical to come here, as I usually take our vehicles to another shop, but the location was convenient to where I go to school, and I needed an oil change badly. Price was normal, I expected to pay over $60 for a a full synthetic. But the 15% military discount was a nice perk. KB was at the front desk, and was very personable with all clients whether over the phone or to walk in clients, which is HUGE for me. When I feel like my business is valued, and I'm called by name, I am 100% more likely to return.
I also called three repair shops in the area and two stated that though do use Mitchell's as a guide, in a case where there are customer supplied parts they go by the actual costs, one said they will not handle customer supplied parts,
And i was very happy. Thank you
He waiked me though the whole repair. I was working out of town.
I found them to do very good work reasonably priced and very helpful when it came to small things I could do myself, that was the way they used to be however a month ago I took my van in for the following work,
First off i want you to know i dont trust auto repairs in general. I want to thank economy repair & tire and tech 13.
Drivers side and passenger side Idler arms to be replaced
They delivered what they promised.
Great service! While on a road trip with my mom, my ignition coil started screwing up and I needed the work done right away. It was no problem, they got me in within 30 minutes. The mechanic work was fast, priced well, and they even gave me a free windshield wiper. (Probably because they noticed my tendacy to use things till they die. Ha.) I'm very thankful my car happened to mess up out right near these guys. And KB, the guy at the desk, is very nice and polite. Overall a great experience. Two thumbs up, guys! ;) (Ps. My 70 year old mother would like to add that KB is a gentleman.)
It was also stated to me that there were two ASE mechanics worked on my van which was also not true as one was in a learning mode as evidenced by the way the one experienced fellow explained everything to the other.
I had bought the parts and they were OEM not some knockoff,
Economy Auto Repair Tires is a US Car Repair based in Newport News, Virginia. Economy Auto Repair Tires is located at 9912 Jefferson Ave, Newport News, VA 23605, USA.
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