Rates were competitive. They offer some of the lowest closing costs fee around but our agent Ryan Mudder was very uninformative throughout the loan process. We were oblivious to the total amount required down at closing and that amount typically needs to be in the form of a bank draft or cashiers check. We were notified of that amount with less than 24 hours of our closing time. We closed our loan at a local title agency that he wasn't present for nor did he tell us he wasn't going to be present. Never followed up afterwards to see how everything went or if we had questions in which we did.
Questions after the closing? Forget it. Never returned emails, text messages, or phone calls. We had to have someone else with in a local branch assist.
Good Bank, bad representative.
Great customer service every time. Plus they know me by my name and that makes me feel more comfortable. They always do everything they can to help you out, no matter what you need. And they remember my kids too. Even when we go months without stopping
Fulton Bank is a US Bank based in Newport News, Virginia. Fulton Bank is located at 601 Thimble Shoals Blvd #101, Newport News, VA 23606, USA.
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