I'd prefer to select my own hot breakfast and not have to order. I can't understand why they don't give you shower gel but give you body lotion, not so useful for a bloke.
No Hot Water! We checked in on Saturday 2 Sept for a four night stay. The hotel was beautiful. Check in was easy. The hotel appeared to be full with my family. They all had smiles. The room appeared clean. Then I noticed there was no bed skirt to take away from the elegance of the room but what was shocking was the temperature of the water in the shower. Took seven showers and only two were hot. The shower water was COLD! I called the desk Sunday morning and the desk clerk told me she was going to inform the manager when he arrives in the morning. In the morning my shower was colder. I called the desk and received the same message. The desk told me they had received many messages about the cold water but they hadn't heard anything regarding a repair. They said the would contact the manager and inquire about a repair. I took a cold shower Monday morning and went to meet the manager. No manger in site again. I got his number and left a message. I received no response. I checked in the morning. I was very uncomfortable taking a cold shower. Can you imagine making a child take a cold shower? The water from the sink was cold too.
Nice big room with king size bed. Breakfast was smooth with a cook on hand. I was happy with the stay and the price was good too.
NO HOT WATER! Staff is very friendly but I could not enjoy my stay because I could not take a proper shower. This is a health hazard and I am tempted to report them to the Health Department because they are serving food in an establishment without hot water. After doing further research, I realize that this is a problem that this property has been dealing with for a while but they are still checking guest in daily. Disgusting and I'm not going to let this rest. Im going all the way to the top if I have to so that future guest will not have to suffer like we did.
Great place to stay. Rooms are very nice and service is good.
Hilton Garden Inn Newport News is a US Lodging based in Newport News, Virginia. Hilton Garden Inn Newport News is located at 180 Regal Way, Newport News, VA 23602, USA.
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