I was thrilled to find this company. My young hedgehog had broken 4 exercise wheels in 7 months, to the tune of $25 each! Exotic Nutrition's treadmill wheel is all metal construction and virtually indestructible! If the little beast does manage to break it, replacement parts are available and inexpensive.
At a previous employer I helped out with shipping and when a customer had an issue with a delivery I was on the phone with UPS (who we used) without a hesitation to actually get the problem resolved. I find it unacceptable to e-mail your account rep and then offer no solution. It has now been 8 days since my purchase was shipped. It needed to go from VA to MD. That's barely a two day ship time.
I'll give this store two stars because at least Ken was responsive to my e-mails. That's the best I can say about my interaction though. I live in a secure building and am getting the run around from FedEx about why they can't deliver my package. Ken's response was to reach out to his account rep at FedEx and then basically tell me that what I said had happened was a lie simply because the account rep sent him a screenshot of their internal system. For the record, the screenshot was all in FedEx language and from what I could decipher, didn't really contradict what I said.
I love this store. I get everything for my SUGAR GLIDERS here. Always will and always have. Everything purchased and shipped has always came on time and in great condition. Even their cage not bent no scratches perfect and for as heavy it was and crazy but out of everything I ever ordered there cage came the fastest. The toys are great they are never harmful to them. I enjoy the email updates and coupons. They always have new selections of nesting pouches and bonding pouches. My babies are happy and that's all that matters to me. The new silent spinner is awesome. Thanks so much for having me and every exotic pet owner as a customer.
Ordered my cage from them. It was at my door in 1 day. I will be buying sugar glider treats from them soon :)
Excellent products!! Great prices!! Fast Shipping!! Highly recommended company.
My order arrived quickly and well packed. Prices for foods and accessories alike are reasonable. I am very pleased with my purchases and will definitely be buying from them again .
I was so excited to find this shop to be able to get items tailored for my sugar glider and I loved that they weren't too far, but the lack of customer service is completely disappointing.
Exotic Nutrition is a US Store based in Newport News, Virginia. Exotic Nutrition is located at 270 Enterprise Dr, Newport News, VA 23603, USA.
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