-With no other used book stores in the general area, I guess they are
Needless to say, we will not be returning back to this store.
So, we ended up deciding to leave. SInce my mom has tons of books she asked if she could just leave them there and rude girl #1 was trying to talk her into accepting the credit. FInally mom asked if she could just give it to another customer. Rude girl #1 looked at her like she had 3 heads and was not really sure how she wanted to proceed so my mom asked a guy in line with books in his hands if he wanted her credit. He said yes and was happy and rude girl #1 looked crazy confused and we bid her a good day and left.
Good selection of used books wit some new. Friendly people.
-The trade in value on the books was good, but they have a very complicated system in which you can use your credit. They way rude girl #1 explained it was that you can only use 50% of it on 50% of your purchase or something like that. Said something about they'd be out of business otherwise.
Excellent customer service and great selection of books.
Amazing experience. The book selection is great and the prices are even better. My friend and I got 6 books for $20. The customar service was on above and beyond. I'm so excited to read them!!! I would definitely go back next time I'm in Newport News.
There is a door in the back of the store that was open. My husband asked if we could go back there and the lady from inside the room shouted "no! This is the office and is off limits! No customers allowed!" Again....Uh....Okay. Then close the door or put a sign up. He asked nicely. He didn't just walk in. Holy cow! Perhaps everyone that was working the day we went had just received terrible news and that is why they were in such a mood. Or perhaps they just realize that their store sucks.
We went down to Goodwill and found some of the same paperbacks that they were asking over $4 for. We paid $1 each. So, save your money and go to Goodwill. If you have a Second and Charles near you, go there. Much better prices and very organized.
As good as you are going to get around there.
Pros: -Very large selection of books that are somewhat organized.
Great selection, cheap prices and wonderful customer service. Highly recommended.
Cons: -Staff all acted like they had someplace better to be and something better to do. My mom brought in books for trade. They told her they only allow 25 at a time. That is fair enough. However, we had them in a box such as one that reams of paper come in. The woman at the front desk treated us like low class citizens for even thinking of bringing a box into the store. She stated that they require books to be in bags because there is no room for boxes on the counter. Uh okay. I get that space is limited, but dang...it was our first time in there. You could be nice about it and not act like we just ruined your year by bringing in a friggin box!
I'm giving this store 2 reviews. If it was based on staff alone, it would be a -1. Here are the pros and cons:
Paperbacks Ink is a US Book Store based in Newport News, Virginia. Paperbacks Ink is located at 9716 Warwick Blvd, Newport News, VA 23601, USA.
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